We manufacture the wooden components of the guitar and all other parts are sourced from various suppliers. From time to time, we do hear of faulty parts being sent with the kits - we will replace any faulty items as soon as we're able to source a replacement. This applies to parts as well as wooden items.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We are also happy to swap out returns for credit on Blackbeard's Den. This credit will not expire and can be used at any time.
If you have any further questions, please don't hesitate to contact us at email@example.com