We store inventory in Australia, USA and South Africa. Local inventory will always be prioritised to fulfil orders, but if an item is unavailable in your country; the inventory and associated shipping charges will be calculated from the cheapest offshore warehouse.
Please allow 1x working day for us to process your order. Expect an email within 2x days to let you know that your order is on the way.
DOMESTIC SHIPPING RATES AND ESTIMATES:
We offer free local shipping on all orders over $75. For orders under $75, courier costs will be calculated at checkout.
We offer international shipping to most countries.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT/GST), which are incurred once a shipment reaches your destination country. Afrioz Pty Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES:
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org